We never answer security questions
holdNavigator brings you into the call before the HMRC adviser runs the security check. You answer your own security questions. We never hold, ask for, or speak your UTR, NI number, or client details on the call.
Built for HMRC-authorised agents - accountants, tax agents and payroll bureaus calling the Agent Dedicated Line.
Put your phone down. We dial HMRC, navigate the menus, wait on hold, and call you back the moment a human answers.
From £9.99 - one-off packs or monthly subscriptions
The problem
Built for HMRC
holdNavigator brings you into the call before the HMRC adviser runs the security check. You answer your own security questions. We never hold, ask for, or speak your UTR, NI number, or client details on the call.
Tested live against the HMRC Agent Dedicated Line. Recent verified hold: 39 minutes. Typical range 10 to 45 minutes. We wait so you do not have to.
Watch call status live. Cancel any time. Every call logged with timestamp and outcome.
holdNavigator calls the HMRC Agent Dedicated Line for authorised agents. We do not call HMRC's public helplines. If you are a taxpayer without agent authorisation, this service is not for you.
How it works
Tell us your phone number and what you need. We call HMRC, navigate the menus, and hold the queue. When a real adviser answers, your phone rings. Answer your own questions, exactly as if you had held the line yourself.
Typical HMRC call resolves a client matter for £4-£9 of credits.