We never answer security questions
Hold Navigator brings you into the call before the HMRC adviser runs the security check. You answer your own security questions. We never hold, ask for, or speak your UTR, NI number, or client details on the call.
Put your phone down. We dial HMRC, navigate the menus, wait on hold, and call you back the moment a human answers.
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The problem
Built for HMRC
Hold Navigator brings you into the call before the HMRC adviser runs the security check. You answer your own security questions. We never hold, ask for, or speak your UTR, NI number, or client details on the call.
Tested live against the HMRC Agent Dedicated Line. Recent verified hold: 39 minutes. Typical range 10 to 45 minutes. We wait so you do not have to.
Watch call status live. Cancel any time. Every call logged with timestamp and outcome.
28 second clip - Charlotte explains what Hold Navigator does for you.
How it works
Tell us your phone number and what you need. We call HMRC, navigate the menus, and hold the queue. When a real adviser answers, your phone rings. Answer your own questions, exactly as if you had held the line yourself.
Typical HMRC call resolves a client matter for £4–£9 of credits.
Questions