One credit equals one minute of your call. You only pay when we get you a human - if HMRC drops the line before an adviser answers, you're charged a flat 5 credits, never the full hold. All prices exclude VAT.
One-off packs
One-off packs
Credits never expire.
First Call
£9.99 ex VAT
50 credits
Enough for one typical HMRC call - try holdNavigator once.
Running HMRC calls across a whole practice? Any credit pack or subscription can be shared as one pool across your team, with usage visible per member. Up to 10 people per team. Your admin invites colleagues in a few clicks, and the team shares the pool of credits on the account.
Multiple offices or a franchise group?
We build pooled-credit plans for multi-location practices and franchise networks - one agreement, one shared credit pool, per-location pricing.
Credit estimates are conservative. Most calls use fewer credits than the maximum shown. A typical HMRC call runs 20 to 40 minutes.
1 credit = 1 minute of a connected call (hold and conversation)
Minimum 5 credits per call
Reach an adviser: you pay for the time
HMRC drops you mid-hold: a flat 5 credits, never the whole wait
We fail, or never reach the queue: free
Questions
Common questions
Not that we have found. There is no published HMRC policy prohibiting a service from dialling, navigating the menus or holding in the queue on an agent's behalf. holdNavigator dials HMRC's real standard-rate 0300 numbers, occupies one place in the queue like any caller, and the person who speaks to HMRC is always you - the authorised agent. You answer the security check yourself, exactly as you do today. Full explanation on our HMRC rules page. HMRC's Software Developer Support team confirmed in September 2026 that their recognition process covers only API-integrated software, so no recognition scheme applies to holdNavigator.
No. HMRC's rules on screen scraping, browser automation and robotic process automation apply to its online services and Government Gateway - tools that use an agent's HMRC sign-in details to operate the portal. holdNavigator never asks for, stores or uses HMRC credentials, never logs into any HMRC online service, and never touches your Agent Services Account. It operates on the public telephone network only. More detail on our HMRC rules page.
Apple's Hold Assist is useful, but it starts where the hard work ends. You still have to dial HMRC, navigate the menus and reach the queue yourself before it offers to monitor the hold - and the call occupies your phone throughout, with an easy-to-miss notification when an adviser answers. holdNavigator does the entire call: it dials, navigates HMRC's menus (which change), holds, and rings you on any phone the moment a human answers. Nothing touches your phone until there is an adviser on the line, and anyone in your practice can use it.
No. holdNavigator handles the dialling, menu navigation and queueing, then bridges you in the moment a human adviser answers. Your conversation with the HMRC adviser - including the security check and everything after it - is between you and HMRC. We do not record your conversation with the HMRC adviser.
The Agent Dedicated Line for Self Assessment and PAYE (0300 200 3311). Other services eg Debt Management line, Corporation Tax, and VAT lines are on our roadmap.
Never. You are connected before the security check begins and you answer it yourself, exactly as if you had held on the phone personally.
holdNavigator is built for UK accountants, tax agents and bookkeepers who are registered with HMRC as agents and call on behalf of clients. The line we hold is HMRC's Agent Dedicated Line, which HMRC restricts to registered agents. If you are not an agent, drop us a line at info@imursif.com and we will let you know when support for your calls arrives.
Calls that fail before joining the hold queue do not use a credit.
One credit equals one minute of call time. The meter runs from the moment holdNavigator enters the HMRC queue until you hang up with the HMRC adviser - hold time and conversation time both count. Minimum 5 credits per call. A typical HMRC SA call resolves a client matter for £4 to £9 in credits, against £30 to £60 of staff time at typical charge-out rates.
Credits from one-off packs never expire. Subscription credits refresh monthly, with 25 percent of any unused balance rolling over to the next month.
HMRC ADL hours - 8am to 6pm, Monday to Friday, UK time.
Calls are processed by vetted sub-processors under a UK GDPR Data Processing Agreement. Nothing is used to train AI models.
Your office landline is the best choice. It connects faster, holds the bridge more reliably, and it is where you will have client papers in front of you when HMRC answers. A mobile works too, but a small number of mobile ranges carry premium call charges we cannot support - holdNavigator will tell you at setup if yours is one.
Lottie
holdNavigator assistant
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Request received - we set up every practice personally and we'll have you live within 48 hours.